FAQ's

Common questions we get asked

How can we help you?

  • Service Charge
  • Faults
  • Parking
  • Fire Safety

FAQs that might help you:

  • Can I sublet my flat?

    It depends on the regulations stipulated within your lease.

    Read more
  • What about replacement door fobs or gate remotes?

  • How can you cover my block effectively from so far away?

  • How do you deal with lessees in breach of their leases?

  • Are you registered under the Data Protection Act?

  • Why do I have to pay a service charge?

  • How do I contact you in an emergency?

  • Can I keep pets?

  • Right to manage

    Prime are strong supporters of the right to manage process, because we passionately believe that lease holders should be in control of their blocks. Prime have carried out numerous successful London right to manage claims in recent years with positive results in every case.

  • Prime’s Process

    Prime value proactivity, transparency, communication and efficiency to ensure your property is managed to the upmost level. We have our own in-house accounts and legal teams to ensure expert knowledge forms the basis of every solution we provide.

  • Service pricing

    Our prices are based per unit - This is subject to attending site and reviewing the services in place and if the leaseholders have additional requirements.

Contact Prime

We help manage properties throughout London and the South East. Let us know how we can help you.